|
Objective |
Key Activity Areas |
Activity Description |
Activity Date(s)
|
Measure |
Goal |
Status ^ |
% of Goal Achieved‡ |
Contact* |
Comments |
|
Increase Impact
·
Support global transformation initiative
·
Support Social Responsibility movement |
Outreach
Training
Communications
Offerings |
Charter UCR Student Branch
Conduct Tech Talk Event
Support Mock Interview Event
Provide to the Community Quality Resources and Opportunities |
December 1, 2010
Fall, Spring
Spring
By end of CY 2010 |
Signed Charter
# Students Attending
0711 Participants
Link is available |
1 Eng UCR Student Branch
25 Students
25 Students
15
Provide a link to CCE website |
Participants are identified, Charter Template is ready to be filled
in.
Water Resources Quality identified to be held on November 16, 2010
Topic and Date TBD
Scheduled for April 2010 |
50%
25%
100%
100% |
Vern
Vern
Vern
Vern
John |
|
|
Grow Membership
·
Grow the number of organizations served
·
Grow the number of members engaged in member unit
activities
·
Grow the number of renewing members |
Outreach
Training
Communications
Offerings |
Membership Demographic and Industry Analysis
Investigate Appropriate Section Coverage |
2nd qtr
End of January |
Segmentation Identified
Potential Members and Market Segmentations
|
Demographic and Industry Segmentation
Report to EC |
|
|
Ron
Vern
Duane |
Include ASQ Membership Certification |
|
Increase Customer Loyalty
·
Improve member retention
·
Enhance the value of the Quality BoK through strategic use |
Outreach
Training
Communications
Offerings |
Conduct Baldrige Category 3 - 0711 Assessment
Customer Focus:
3.1 Cust Engagement
3.1a Product Offering & Customer Support
3.1b Build Cust Culture
3.2 VOC
3.2a Cust Listening
3.2b Determination – Satisfaction & Engagement
3.2c Analysis & use of Customer Data |
End of 4th Qtr |
Gaps |
Document Category 3 |
|
|
Vern, Duane |
|
|
Grow Means
·
Increase professional certifications
·
Increase use of ASQ training |
Outreach
Training
Communications
Offerings |
Proctor Certification Exams
Promote UCR courses and other learning activities |
As sched’ed by ASQ
Ongoing |
Events per Year
Course Postings |
100% of the Exams
100% of Offerings |
|
|
Paul
Vern |
|
|
Process Performance
·
Use technology to enable information sharing
·
Improve performance using Baldrige criteria or other methodology |
Outreach
Training
Communications
Offerings |
0711 Process Documentation for EC Positions completed and posted on
the 0711 Internet
Site.
Org Profile Update
Customer/Market Focus as defined in Increase Customer Loyalty |
Identify Processes by mid-year Document Processes by the end of the
ASQ FY
End of 3rd Qtr
End of 4th Qtr |
Identified Processes are Documented
Updated Document |
All EC Positions
Refined Org Profile
|
Arrangements Chair position is currently documented, and needs to be
reviewed by EC to be used as a guideline for other positions |
10% |
Process Owner, Chet
Vern, Sheryel
Vern, Duane |
This will be a local procedure that is in addition to ASQs Position
Description |
|
People
·
Increase Member Leader satisfaction
·
Increase Member satisfaction
·
Increase number of Member Leaders participating in leadership
training |
Outreach
Training
Communications
Offering |
Job Postings on 0711 Website
Encourage 0711 attendance at the Leadership Conference |
Ongoing
3rd & 4th Qtr |
Postings
# of 0711 Participants |
100% Received
8 Participants |
Current
0711 had 4 participants |
100%
50% |
John
Sheryel |
|
